In the course of doing business with Transcash International Pty Ltd (ACN 147705324) trading as Ipay (“Ipay”),you will be sharing personal information including but not limited toyour name, address, bank/credit card information, telephone number and email address. The Privacy Act 1988 (the “Act”)and the 13 Privacy Principles set out in the Schedule to the Act (the “APPS”) prescribe the specific legal obligations of Ipay in respect to collecting and handling your personal information. Detailed information on the Act and APPS can be found on the website of the Office of the Australian Information Commissioner (“OAIC”).

Ipay is required by Privacy Principle 1 to have a clearly expressed, up to date privacy policy. This Privacy Policy tells you how we collect and use your Personal Information. The term "Personal Information" in this Privacy Policy means any information from which your identity is apparent or can be reasonably ascertained.

How we Use Your Personal Information and Protecting your Personal Information

1. Ipay employs strict measures to verify your identity to avoid the possibility of misuse of your identity and will only use your Personal Information for the first transaction that you have entered into with Ipay and will retain your Personal Information for use in any further transactions with Ipay but will not under any circumstances sell or hand over your Personal Information to any other party unless with your written consent or Ipay is required by law to do so;

2. The Personal Information shared by you with Ipay will be encrypted as soon as it is entered into the Ipay system to protect you from loss, theft, misuse alteration or deletion.

3. Only Ipay employees who are required to have or know your personal information for the purposes of effecting the transaction or transactions requested by you, will have the use of your Personal Information;

4. Ipay may use your Personal Information to share with you, new offers that might be beneficial to you however you can choose at any time to restrict IPay’s promotion to you of its own products by opting out.

5. Ipay is always upgrading its system to avoid the loss or theft off customers’ Personal Information however Ipay provides no warranty to customers in the event of a very sophisticated attack on the Ipay system causing loss or theft of any of our customers’ Personal Information.

How you can contact us about Privacy

You can call us on +61 2 83550166 orsend an email at [email protected] or write to us at Level 7/91 Phillip St, Parramatta NSW 2150, Australia to

  • Seek more information about anything contained in this policy, or to request a printed copy of this policy;
  • Update or correct your Personal Information;
  • Opt out of receiving any direct marketing material;
  • Ask about accessing or correcting your Personal Information; or to
  • Make a privacy related complaint.

About this policy

This policy is effective as of 1 July 2017. We will update this policy when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. You are encouraged to check our website from time to time to view our current policy or contact us for a printed copy.