Who is iPay?
iPay is trading brand name of the TransCash International Pty. Ltd. TransCash International Pty. Ltd is
a Remittance and FX trading company registered and operated from Australia with Australian Financial
Services License (AFSL) and Australian Transaction Reports and Analysis Centre (AUSTRAC).
What countries does iPay support?
iPay currently supports transfers from Australia (AUD) & Singapore to
United Arab Emirates,
What countries can I transfer money to and from?
iPay currently supports transfers from Australia & Singapore.
What are iPay fees?
When you set-up transaction, on the transfer receipt you can see the FX Rate, iPay Service fee & the
amount received by beneficiary.
How do I create a transfer with iPay?
Login to your account submit a transfer request. The platform will walk you through the process. If you
have any enquiries please click here to contact our Customer Services Team via email.
Is it safe to send money with iPay?
iPay holds your money in accordance with Australian client money rules, your money is held in a
segregated client money account. Your money is held separately from iPay operating money.
Do you have step by step guide on ow to transfer money?
Please click here to check step by step guide on how to transfer the money with iPay.
I want to fund my transaction with a credit card, is that possible?
No, we accept deposits through POLi Payment only.
Do I need to contact iPay when I make a payment?
No, you can submit a transfer through our online portal. Please ensure you receive a transfer and a
completed transfer confirmation through the online portal and via email. You can contact our customer
service team in case you are unable to view this information.
Can I send money through somebody else's bank account?
No, we don’t accept third party payments.
Can I send money through somebody's joint bank account?
Yes, as long as your name reflects as one of the account holders.
Why do you need my identity verification?
iPay is required to verify the identity of all our clients as per regulation.
How long will it take to send my transfer through iPay?
Our processing time for a transaction generally takes 1 business day from the time we receive your
funds for the transaction.
How long until the recipient receives my transfer from iPay?
Once the transfer is sent by iPay, it depends on the receiving bank processing time.
How do I cancel my transfer with iPay?
One can contact our Client Services Team via email, chat or call. Please note, once the funds have been
transferred to the beneficiary, the transaction cannot be canceled.
What is the minimum I can transfer with iPay?
The minimum transfer is AUD 50.
What is the maximum I can transfer with iPay?
It depends. You can check in iPay Online to find out the transaction limit.
Can I deposit cash into iPay's bank account?
No, we don’t accept cash under any circumstances.
What happens if my payment is rejected?
You will receive an email with the details about your rejected transfer.
I made an error in my payment details. Can this be corrected?
You can Contact via email, chat or call for any issues you face.